I have had my card repaired 3 times since april its ridiculous, the first time i paid £110 to The Labtop Doctors in middlessex who sony gave me there datails as one of there authorised delears. 3weeks later in May i got my labtop back an was given 3 months warranty on the repair. End of Aug this year graphics card fails again so i return to Laptop Doctors 4 days past 3 month warranty, they tell me on the phone that they have a 6 day lee-way policy so i think great as id hardly used it during this time. Although i might add i was not impressed that the hardware had failed again either with vaio or repair centre. couple days later havin not herd anything from them called them to find out they had done nothing as i was to be charged for labtop repair although they confirmed same issue, i was absolutely furious an asked to speak to manager who took item in and whom had confirmed my 3m warranty etc. He wasnt in an would call me back, after 2 weeks of being told aload of tosh by company lackys i finally spoke to main man who said i would have to pay £110 for repair which was a 25% discount on cost (dont even go there i know) at this point i just needed it repaired an needed it back so choking on my own air an voicing my disapproval of there dodgy ethics gave them go ahead, within a wk collected labtop. This time i have a 2 month warranty.
6 wks later labtop goes down same thing graphics hardware, returned it to 'Labtop Doctors' 8 days later collect it all fixed but this time i only have 1 wk left on the 2m warranty as they obviously have no faith in there work.
Trying to contact Vaio for complain and here there thoughts on this centre - impossible - looking round for knew laptop now - will i buy Sony bearing in mind 75% of electricals in my home sony probably not as out of guarantee service and support from there recommended dealers not worth a tosh.
Being IT with degree myself not impressed - i originally spoke to guy in brighton on there list who said when he fixed my chip problem would never happen again, however i choose to send to middlessex office as only 18m frm where i live - am i gutted yes why didnt i just sort it myself originally, didnt have time! Not impressed Labtop Doctors dont use them!
I might also add also 3 yr old labtop an i see sony had recall on th vaio range for the graphics chip 8400 nvidia but not for my model which is the vgn-nr21z
Message was edited by: cowdog8
Message was edited by: cowdog8
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