I think the driver must be reinstalled here. What's the model number on this? If this drive is preloaded, it should be available for download at the support site.

Hi Alex,

This little Registry edit should fix your DVD drive: -

The following involves changes to the registry and I recommend that you set a System Restore Point.

Then:

1.Press the ‘Windows’ key and press R.  In the Run box type: REGEDIT  and hit enter. For Vista/Win7, type REGEDIT into the search box and open it).

2. Navigate to –

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

click on this and locate UpperFilters in the right-hand window, (if it exists) right click on this and select Delete and then OK.

3. Under the same Registry Key locate LowerFilters, (if it exists) right click on this and select Delete and then OK.

4. Quit Registry Editor and re-boot the computer, new registry values will be created that will hopefully cure the problem.

After you remove the Upperfilters value and the Lowerfilters value, you may possibly need to re-install your burning software if it doesn't work – but not usually.

I think we are all tired of the drivel and one line answers that Gugabackhand is posting without any explanation of how to achieve a fix. Please go away and plague another forum with your inane posts. Even better would be to get a life.